Diseño del Sistema de Gestión de Calidad bajo la Norma ISO 9001:2015 en el Instituto Técnico ARGCAFEE

Abstract

This research analyzes the design process of the Quality Management System also known by its acronym: QMS, according to the ISO 9001:2015 Standard in the ARGCAFEE technical institution, since it is intended to be implemented as a strategy to strengthen institutional management, improve operational efficiency and ensure the satisfaction of all members of the educational community. The methodology used included an initial organizational diagnosis, which was of vital importance for the definition of key processes such as: staff training and the design of a document system in accordance with the principles of the standard with a process-based approach, risk mitigation and evidence-based decision making. Among the main findings are advances in the systematization of institutional management, greater clarity in the roles and responsibilities of the actors, as well as improvements in the traceability of educational and administrative actions. The implementation of the ISO 9001:2015 standard in the quality management system is an effective tool to consolidate quality educational management; however, it is important to highlight that its success depends on the commitment of senior management, the competency-based development of its collaborators, as well as the correct progressive incorporation of an organizational culture focused on quality.